Overview:
We are seeking an experienced, highly organized, and proactive Virtual Leasing Agent to support the full leasing lifecycle for single-family rental properties. This role will manage the leasing process from creating rental advertisements and handling incoming leads to coordinating lease execution and move-in preparation. The ideal candidate must be able to manage high lead volume, communicate effectively with prospects and internal teams, and maintain strong organization throughout the leasing process. Excellent communication skills and attention to detail are essential.
Key Responsibilities:
Lead Management & Communication
- Handle incoming phone calls, leasing inquiries, and tenant communications
- Manage and track all incoming leads and maintain an organized leasing pipeline
- Follow up consistently with prospects throughout the leasing process
- Handle high volumes of prospect traffic and inquiries efficiently
- Maintain strong communication with internal property managers and team members
- Ensure all updates and leasing activities are properly communicated and documented
Marketing & Listing Management
- Create and post rental advertisements for single-family properties
- Maintain and update property listings across platforms
- Utilize Zillow and other rental listing platforms
- Monitor listing performance and keep information current
Application & Leasing Coordination
- Guide prospects through the application process
- Assist applicants with completing required applications and documentation
- Collect all required documentation needed for screening
- Maintain applicant records inside Rent Manager
- Send lease agreements and follow up to ensure completion and signatures
Move-In Coordination
- Coordinate security deposit collection and move-in preparation
- Assist new residents with setting up online portal access and online payment enrollment
- Send and track move-in inspection forms through Rent Manager
- Collect completed move-in inspections from residents
- Coordinate with internal teams regarding move-in status and next steps
Note:
The Leasing Agent will not be responsible for tenant screening decisions, applicant approvals/denials, property inspections, or move-out inspections. Screening decisions and property management functions will be handled internally.
Required Qualifications:
- Previous experience in leasing, property management, or real estate virtual support
- Strong experience handling customer communications via phone and email
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to manage high lead volume efficiently
- Strong follow-up and attention to detail
- Familiarity with Rent Manager Express and ability to navigate the platform
- Basic understanding of leasing workflows and processes
- Experience with Zillow and rental listing management
- Comfortable working independently while collaborating with a remote team
Preferred Qualifications:
- Experience with single-family rental leasing
- Experience with CRM systems and property management software
- Experience using Asana is a plus
- Familiarity with lead tracking and pipeline management
Success in this Role:
The ideal candidate will demonstrate:
- Excellent communication and responsiveness
- Strong organization and follow-through
- Ability to manage multiple leads and tasks simultaneously
- Accurate documentation and tracking
- Effective coordination between prospects, tenants, and property managers
- Ability to provide a positive leasing experience from first contact through move-in
Schedule:
- Full-time
- Monday till Friday
- 9:00 AM- 5:00 PM EST
