Overview:
We are looking for a friendly, reliable, and detail-oriented Order Taker / Customer Service Representative to handle customer orders and inquiries. This role will serve as a primary point of contact for customers placing orders by phone and text. The ideal candidate is comfortable speaking with customers, taking accurate orders, answering product questions, and coordinating order details with the internal team.
Employment Type:
- Part-Time
- 25 hours per week
- Specific working days and hours will be determined based on business needs
- Remote
Key Responsibilities:
- Answer incoming customer calls and respond to customer texts and inquiries.
- Accurately take and process orders, including products, quantities, cuts, and special requests.
- Confirm customer names, phone numbers, addresses, and pickup or delivery details.
- Communicate product availability, pricing, specials, and substitutions.
- Answer customer questions about products, preparation, availability, and ordering.
- Coordinate with the internal team regarding customer orders and special requests.
- Provide updates regarding order status, pickup, and delivery.
- Handle customer concerns professionally and escalate issues when necessary.
- Maintain accurate customer and order records.
- Follow up on incomplete or pending orders.
- Assist with daily order coordination and administrative tasks as needed.
Qualifications:
- Previous experience in customer service, order taking, food service, retail, restaurant, or call center operations preferred.
- Excellent verbal and written English communication skills.
- Strong attention to detail and accuracy.
- Comfortable handling phone calls and text messages.
- Good computer and data-entry skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and customer-focused personality.
- Able to work independently and reliably in a remote environment.
- Willingness to learn products, pricing, and company procedures.
Preferred Experience:
- Experience taking orders over the phone.
- Experience in food, seafood, grocery, restaurant, catering, or delivery businesses.
- Familiarity with POS, CRM, order management, or messaging systems.
- Experience working with repeat customers.
Key Traits:
- Detail-oriented
- Excellent communicator
- Fast learner
- Customer-focused
- Organized and dependable
- Calm under pressure
- Proactive and resourceful
Success Measures:
- Order accuracy
- Customer satisfaction
- Responsiveness to calls and messages
- Timely processing of orders
- Accurate pickup and delivery information
- Minimal order errors and corrections
- Effective communication with the internal team
- Reliability and attendance
