Overview:
We are seeking a detail-oriented and reliable E-Commerce Virtual Assistant to support the daily operations of a growing online business specializing in electronics and candy products. The business sells across multiple online marketplaces, including Amazon, eBay, Walmart, and Temu. The ideal candidate will help manage orders, coordinate shipping, maintain product listings, monitor inventory, and handle customer communications. This is a backend-focused role requiring strong organizational skills, excellent English communication, and the ability to manage multiple tasks accurately and efficiently. The successful candidate will help streamline daily operations, improve order processing efficiency, and ensure a smooth experience for customers across all sales channels.
Key Responsibilities:
1. Order Processing and Fulfillment
- Process and monitor incoming orders across Amazon, eBay, Walmart, and Temu.
- Coordinate shipping and fulfillment activities to ensure orders are dispatched on time.
- Track order statuses, shipment updates, and delivery issues.
- Identify and resolve order discrepancies, delays, and fulfillment exceptions.
- Maintain accurate order records and ensure all transactions are properly documented.
2. Inventory Management
- Monitor inventory levels across multiple marketplaces.
- Update stock quantities and product information through SellerCloud.
- Help prevent overselling, stockouts, and inventory discrepancies.
- Coordinate inventory updates and investigate inconsistencies between sales channels.
- Maintain accurate product and inventory records.
3. Product Listing Management
- Create, update, and maintain product listings across supported marketplaces.
- Verify product titles, descriptions, pricing, images, and other listing details.
- Monitor listing status and identify errors or suppressed listings.
- Ensure product information remains consistent across all sales channels.
- Assist with product catalog organization and listing-related administrative tasks.
4. Customer Service and Returns Management
- Respond to customer inquiries through marketplace messaging systems.
- Handle questions regarding orders, shipping, delivery, and product information.
- Process or coordinate returns, refunds, and replacements according to company policies.
- Monitor unresolved customer concerns and escalate complex issues when necessary.
- Maintain professional, timely, and courteous communication with customers.
5. Administrative and Operational Support
- Assist with email management and other routine administrative tasks as assigned.
- Maintain spreadsheets, reports, and records related to marketplace operations.
- Monitor daily operational tasks and follow established procedures.
- Document recurring workflows and help develop standard operating procedures (SOPs).
- Communicate operational concerns proactively and recommend practical solutions.
Qualifications and Requirements:
Non-Negotiable Requirements
- Excellent written and verbal English communication skills, with minimal to no noticeable accent, as requested by the client.
- Previous experience in e-commerce operations, online order processing, or marketplace management.
- Familiarity with Amazon Seller Central and multichannel e-commerce workflows.
- Strong attention to detail and the ability to maintain accurate records.
- Excellent organizational skills and the ability to manage multiple priorities.
- Ability to handle confidential business information responsibly.
- Willingness to follow security protocols and company procedures.
- Ability to work the agreed full-time schedule consistently.
Preferred Qualifications
- Hands-on experience with SellerCloud.
- Experience managing listings and orders on eBay, Walmart Marketplace, and Temu.
- Knowledge of multichannel inventory synchronization and order fulfillment.
- Experience handling returns, refunds, shipping issues, and customer inquiries.
- Familiarity with spreadsheets, reporting, and SOP documentation.
Work Setup:
- Full-time (40 hours per week)
- Remote
- Schedule: 9:00 AM- 5:00 PM (EST)
