Overview:
We are seeking a proactive, organized, and compassionate Client Relations & Coordination Specialist to serve as the primary point of contact for patients throughout their care journey. This role focuses on relationship management, appointment coordination, patient engagement, wellness check-ins, and ensuring a positive client experience. The ideal candidate is bilingual in English and Spanish, possesses excellent communication skills, and is comfortable managing client interactions in a fast-paced healthcare environment.
Key Responsibilities:
Client Relations & Patient Support
- Build and maintain positive relationships with patients.
- Serve as the primary contact for patient questions and concerns.
- Conduct routine wellness and follow-up calls.
- Ensure patients receive timely support and assistance.
- Escalate concerns to appropriate team members when necessary.
Scheduling & Coordination
- Schedule and coordinate patient appointments.
- Manage calendar updates, reschedules, and cancellations.
- Send appointment reminders and follow-up communications.
- Coordinate between patients and providers to ensure seamless service delivery.
Patient Engagement
- Maintain consistent communication with active patients.
- Conduct patient satisfaction and wellness outreach.
- Encourage appointment attendance and treatment compliance.
- Identify opportunities to improve the patient experience.
Administrative Support
- Update and maintain accurate records within CRM and EHR systems.
- Document all client interactions and communications.
- Assist with onboarding activities and patient follow-up processes.
- Support operational and administrative projects as assigned.
Communication & Relationship Management
- Maintain a professional and empathetic demeanor during all interactions.
- Handle phone, email, text, and virtual communications effectively.
- Collaborate with internal teams to ensure high-quality patient care and service.
Qualifications:
- Fluent in English and Spanish (spoken and written).
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Experience in healthcare, telehealth, behavioral health, customer service, or client support preferred.
- Strong organizational and multitasking skills.
- Ability to work independently in a remote environment.
- Comfortable handling high volumes of phone calls and patient communications.
- Professional phone presence and interpersonal skills.
Preferred Qualifications:
- Experience working with seniors or healthcare patients.
- Familiarity with CRM, EHR, and scheduling platforms.
- Previous client relations, care coordination, or patient support experience.
- Remote work experience.
Schedule:
- Full-Time
- Monday–Friday
- 9:00 AM – 5:00 PM
Success Measures:
- High patient satisfaction and engagement.
- Timely appointment scheduling and follow-up completion.
- Strong attendance and appointment retention rates.
- Accurate documentation and CRM/EHR updates.
- Positive patient feedback and relationship management.
- Efficient communication between patients and providers.
