Overview:
We are seeking a reliable and customer-focused Order Taker / Customer Service Representative to support a fast-growing restaurant and catering business. This role is responsible for handling inbound calls, processing orders accurately, and delivering an excellent customer experience across multiple locations. The ideal candidate is detail-oriented, patient, and able to perform effectively in a high-volume, fast-paced environment.
Key Responsibilities:
- Answer inbound calls and assist customers with placing food and catering orders
- Accurately input orders into the system (e.g., Shipmate or POS platform)
- Respond to customer inquiries regarding menu items, pricing, availability, and delivery options
- Provide timely and professional customer support via phone and messaging platforms (e.g., WhatsApp)
- Coordinate with kitchen and dispatch teams to ensure smooth and timely order fulfillment
- Manage and update tasks using tools like Asana
- Maintain a high level of accuracy and attention to detail in all orders
- Handle customer concerns or complaints with patience and professionalism
Role Scope & Growth:
- Primary focus is handling regular consumer phone and chat orders
- The role may evolve over time to include managing catering orders
- Catering responsibilities will be handled on an as-needed basis and will not be the primary focus initially
Requirements:
- Proven experience in customer service, call handling, or order processing (restaurant experience is a plus)
- Strong verbal communication skills with a clear and professional phone presence
- Fluent in English; Spanish-English bilingual preferred
- Familiarity with tools such as Shipmate, POS systems, or similar platforms (or willingness to learn)
- Basic knowledge or willingness to learn Yiddish vocabulary (for menu/customer interaction)
- Comfortable using Asana or similar task management tools
- Highly detail-oriented and devoted to ensuring orders are accurate, complete, and delivered on time
- Ability to anticipate needs and ensure all required information is ready and accurate to avoid delays
- Patient and composed when dealing with customers and high-pressure situations
- Ability to work well under stress in a high-volume, fast-paced, and demanding environment
- Strong multitasking and organizational skills
- Reliable internet connection and a quiet working environment
Schedule:
- Full-time: 40–45 hours per week
- Working hours: 8:00 AM – 5:00 PM (Client Time Zone) Friday 8:00 AM – 1:00 PM
