Overview:
We are seeking a highly organized and detail-oriented Mortgage Loan Processing Virtual Assistant to support daily loan operations, pricing, and client communication. This role focuses on assisting with loan estimates, pricing scenarios, document follow-ups, and lender coordination, while complex underwriting and licensed activities remain under the supervision of the Loan Officer. The role has strong growth potential into full-cycle loan processing.
Key Responsibilities:
Client Assessment & Pre-Approval Support
- Assist clients through the mortgage pre-approval process
- Review credit, income, and financial documents for completeness and accuracy
- Organize and prepare client files for submission
- Run loan scenarios to estimate:
– Loan amounts
– Monthly payments
– Interest rate options - Support basic qualification reviews
- Communicate clearly with clients regarding documentation requirements
Loan Structuring & Lender Comparison
- Collect and review all required loan paperwork
- Create and send:
– Loan Estimates (LEs)
– Pricing scenarios
– Clone estimates - Compare lenders to identify the best:
– Rates
– Terms
– Program guidelines - Prepare complete loan files for lender submission
- Provide clients with:
– Loan comparisons
– Closing cost estimates
– Program options
Loan Processing & Closing Coordination
- Submit loan files to lenders and track progress
- Communicate with lenders to:
– Obtain conditional approvals
– Clarify underwriting requirements - Request, collect, and submit conditions from clients
- Upload and organize documents in CRM and lender portals
- Coordinate communication until loans are cleared to close
- Deliver final closing estimates
- Support clients through the closing process
Daily Operational Support
- Create and manage tasks inside the CRM
- Track loan pipeline status and updates
- Send client follow-ups via email and phone
- Assist with email management and communication tracking
- Support call logs, productivity reports, and daily activity tracking
- Maintain accurate and organized records
Growth Path of the Role:
Start with:
- Loan estimates
- Pricing
- Basic document requests
- File organization
Progress into:
- Full loan processing
- Condition management
- Lender communication
- Greater ownership of the loan pipeline
Required Skills & Qualifications:
- Experience in mortgage loan processing, lending, or financial services preferred
- Strong understanding of:
– Loan Estimates
– Mortgage pricing
– Basic loan workflow - Excellent English communication skills
- High attention to detail
- Strong follow-up and task management
- Comfortable working with:
– CRM systems
– Lender portals
– Email and phone systems
Ideal Candidate Traits:
- Extremely organized and process-driven
- Comfortable handling repetitive and time-sensitive work
- Proactive communicator
- Coachable and open to growth
- Able to work independently with accountability
- Tech-savvy and system-oriented
Employment Type:
- Remote
- Full-Time (with potential to start Part-Time and scale)
