Medicaid Outreach & Screening Specialist (Bilingual Spanish-English)

Overview:

We are seeking a bilingual (Spanish-English) Outreach & Screening Specialist to support a growing Medicaid
member outreach program. This role focuses on outbound calls to Medicaid members, conducting eligibility
screenings, and guiding individuals to available community and healthcare services, including medically tailored meal programs. This position requires strong communication skills, attention to detail, and the
ability to follow structured workflows while documenting interactions accurately.

Key Responsibilities:

Conduct outbound calls to Medicaid members from provided member lists
Introduce available services and engage members who may not be expecting the call
Perform eligibility screenings and needs assessments during the call
Guide members through available services such as medically tailored meals and community support
programs
Assist members in navigating resources through platforms such as FindHelp.com
Document all outreach activity, screening results, and member interactions within the CRM system
Maintain organized records of outreach attempts and completed screenings
Meet daily outreach and screening targets while maintaining high call quality
Escalate complex cases or issues to the internal care coordination team when needed

Requirements:

Fluent in both Spanish and English (spoken and written)
2+ years of outbound call center, outreach, or sales experience
Strong ability to build rapport quickly over the phone
Experience handling high-volume outbound calling environments
Excellent communication and listening skills
Strong organizational and documentation skills
Ability to follow structured processes and scripts while maintaining natural conversation flow
Comfortable working with online systems and CRM tools

Daily Performance Expectations: